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After Sales Support, Returns and General Warranty guidelines.

CDcare Aftersales is aimed at helping our customers navigate manufacturer warranty and not an extension of warranty beyond that which is provided by the manufacturer.

After Sales support and returns

1.

At the point of delivery, customers are to check their items for physical damages, breakages, dents and incomplete parts before the delivery personnel leaves or take a delivery picture​.

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​No reports of physical damages, breakages, dents and incomplete parts will be attended to after the item has been delivered.

 

Reason: This is because CDcare checks all items for all forms of physical damages/discrepancies before shipping out for delivery or handing over to our logistic partners. Any physically observable damage at the point of delivery makes the delivery company automatically liable. After delivery, it is usually impossible to get the companies to admit that they delivered the item in a defective state; they claim the customer lost the parts or caused the damage after delivery.

CDcare offers a 7-day return policy after delivery of the item. Customers are to check and test the item thoroughly within 7 days after delivery to ascertain that it functions well. If the item is defective/has issues/malfunctions; customers are to promptly send a video evidence of the problem to CDcare Aftersales Whatsapp line (09138886182)
 

After 7 days of no report of malfunction, CDcare proceeds to pay the vendor for the item and all Aftersales issue should be directed to the vendor using the most convenient means from the options below:

 

Reason: We withhold vendor payment for 7 days before we pay them with an agreement that if the customer has any confirmed/genuine complaint within 7 days,  an immediate fix will be provided. A fix can be a replacement, a technician visit to ascertain if it is an installation/assembly error, in-correct setup, or local power source issues. T&Cs apply.

2.

Logistics for returns are not free: Customers who still wish to explore and get CDcare assistance in processing returns for items bought will pay for the logistics of sending the item to any of our dedicated partner offices and back to them

 

Reason: Our vendors do not provide any form of logistics support for items to be returned back.

Only item manufacturers/wholesale/vendors service centers can authorize refund or replacement for defective/malfunctional items.


In a case with issues occurring during or after  the 7-day window for return, the item will be accessed at the product’s warranty center of the vendor/manufacturer, and feedback will then be given on the resolution. In a case when the issues persist, only the manufacturer can authorize a refund or replacement for the item. 
 

To request a refund/replacement,

  • Your item must be in the original packaging and in re-saleable condition.

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. You will be responsible for delivering the items to the pick up point, the pickup point will be determined by the manufacturer/vendor service center.

  • Jinko Solar Panels are excluded from the Return Policy and are not eligible for returns under normal circumstances.

  • Any product that exhibits physical damage to the box, packaging, tags or to the product shall not be eligible for a refund or replacement.

  • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery shall not be eligible for refund or replacement.

3.

4.

Feature Requests and Product Descriptions:

Requests for features that are not included in the original product descriptions will not be entertained. Customers are encouraged to review the product specifications carefully before purchase to ensure it meets their needs.

5.

GENERAL WARRANTY TERMS AND CONDITIONS:

These are general terms, some vendors or products might have additional/exclusions.

What your warranty does not cover:

  • If being used for commercial purpose as hiring of the equipment

  • You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship error. Notice of the alleged defects must be given promptly upon discovery. Fouani Nigeria Ltd. is not liable in the following situations:

  1. The Appliance is damaged by:
    a. Accident
    b. Misuse or abuse, including failure to properly maintain or service 
    c. Normal wear and tear
    d. Power surges, electrical storm damage or incorrect power supply
    e. Incomplete or improper installation
    d. Incorrect, improper or inappropriate operation
    e. Natural calamities such as fire, lighting, flood, rain etc.

2. The Appliance is modified without authority from the Manufacturer or National Distributor in writing.

3. The Appliance serial number or warranty seal has been removed or defaced.

4. The Appliance has been serviced or repaired by anyone other than Fouani Nigeria Ltd. or its Authorized Services Centers.

  • Physical damage to the unit after delivery.

  • The relocation or reinstallation and setup of the product.

  • Gas charging for Air conditioners and Refrigerators.

  • Damage to the unit due to insufficient, unsuitable or inadequate packaging or care.

  • The traveling and transport costs;if the product is situated outside cities that the brands/vendors service center is available.

Limitation of Liability:

To the extent permitted by law:
 

  • The manufacturer excludes all warranties other than as contained in this document;

  • The manufacturer reserves the right to charge a service fee out of warranty repair/ service of any nature and shall not be deemed liable if the conditions are not met.
     

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