Default and Failure-to-Return Fees on CDcare

CDcare's flexible payment plan tops the chart in Africa. One of our unique goals is to serve every African with products they can buy and pay in instalments with zero kobo added. We believe the CDcare life is a life that allows easy access to comfort.

We have a wide array of payment plans tailored to cater to our consumers, the pay small small app provides a flexible payment plan that was designed solely for them. When items are purchased from us, we give people on monthly instalments 7 days grace that allows consumers to pay without any fee and we give people on weekly instalments 3 days grace period to pay without fee.

New CDcare failure-to-return fees stop when the item is returned to CDcare. Previously accrued fees and applicable costs remain subject to settlement. Therefore, it's in the best interest of our customers to return items that they can no longer pay for to CDcare in order to avoid failure-to-return fees, and a new payment plan can be arranged for the customer.

If a delivered item is not returned or retrieval is not arranged as required after the applicable grace period, we charge a 10 percent and 3 percent failure-to-return fee monthly and weekly respectively on the amount due, while payment remains overdue and the return requirement has not been met. This failure-to-return fee is applied to the amount due on each applicable payment cycle only after the item has been delivered and the return requirement has not been met.

For example;

If your monthly installment payment of 10,000 Naira is due on the 20th April, you must pay on or before 27th April, or return the item or contact CDcare to arrange retrieval within that period if you cannot pay; otherwise, a 10% failure-to-return fee will be added after 27th April making the due payment 11,000 Naira.

If your weekly installment payment of 10,000 Naira is due on the 20th April, you must pay on or before 23rd April, or return the item or contact CDcare to arrange retrieval within that period if you cannot pay; otherwise, a 3% failure-to-return fee will be added after 23rd April making the due payment 10,300 Naira.

The failure-to-return fee is charged weekly or monthly depending on the type of installment chosen. This means a 3% failure-to-return fee is charged every week on a weekly installment on the due amount while a 10% failure-to-return fee is charged every month on the amount due.

CDcare flexible payment is designed for you to pay the normal market price without adding any extra fee at all; This is what you enjoy if you make all your payments on time, within the grace periods.

Please reach out to us on all our contact channels if you have any questions.

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