DEFAULT AND RETRIEVAL ON CDCARE

The process of purchasing products from CDcare is stress free, this is because the CDcare life is a life of ease. We are comfort oriented and have successfully mapped out several flexible instalment plans that will enable each African to purchase products from us with zero kobo added.

When a customer has successfully reached the midpoint in payment and met all our delivery terms, we deliver their desired item to them seamlessly anywhere in Nigeria, our consumers' satisfaction and comfort is our utmost priority in CDcare.

But then again, we don’t encourage default in payment. When a customer defaults in payment after delivery beyond the grace period (7 days on monthly installment and 3 days on weekly installment), the customer is expected to willingly return the item to CDcare.

If a customer fails to return the item and CDcare has to come pick up the item, the customer will be charged for the cost of picking up the item plus all other retrieval costs accrued in the process.

It is important to mention that all items that are delivered to our customers remain CDcare property until the full payment is completed. This is why we only give a temporary receipt that expires on the next payment date to customers upon delivery of the item; this means that holding the item after the receipt has expired is illegal.

The CDcare team will continue to work tirelessly to give more and more Africans the power to own.

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Returning, reclaiming and resale

The 30-calendar-day holding period starts from the recorded date of return or retrieval.

Returning the item stops new failure-to-return fees. Previously accrued fees, applicable costs and any outstanding balance remain subject to settlement.

During the 30-day holding period, you can usually resume payments and arrange to reclaim your item. In some cases, CDcare may require full payment of the outstanding balance and applicable charges before releasing the item. Contact us to confirm the requirements for your account.

If the item is not reclaimed during the holding period, CDcare will send a separate resale-offer notice with the offer, deductions and a response deadline of at least 24 hours. The response deadline does not itself complete the transaction. Settlement is confirmed after it has been recorded.

A refund is only available if the resale proceeds exceed the outstanding balance and applicable charges. Accrued failure-to-return fees, retrieval costs, other applicable charges, or a lower resale value because of damage, misuse or the item’s condition may leave no refund. You may still owe a remaining balance after resale; CDcare will provide a settlement breakdown.