How to Recover Your Money When You Can No Longer Continue Payments on CDcare

At CDcare, we understand that things don’t always go as planned.

If you’re unable to continue your installment payments, returning your item provides a way to review your settlement and potentially recover a surplus after resale.

You’re not stuck, you have an option

If you can no longer keep up with your payments, you are not locked in.

Instead of holding on to the item and incurring ongoing charges, you can return it for assessment and settlement. Whether a refund is available depends on the resale proceeds and deductions.

Why acting early matters

Once the grace period expires, keeping the item without payment will lead to Failure-to-Return Fees, which continue on every payment cycle.

Returning the item early helps you:

• Avoid additional charges

• Protect your balance

• Maximise what you can recover

How the process works

1. Return the item

If you’re unable to continue payments, return the item within the grace period.

You can:

• Drop it off at any CDcare pickup center

• Or contact us to arrange a pickup

2. 30-day holding period

Once the item is received, the 30-day holding period starts from the recorded return or retrieval date.

This gives you time to:

• Resume your payments

• Contact CDcare to agree payment resumption and the requirements for reclaiming your item

3. If you’re still unable to continue

If you do not resume payments within 30 days:

• The item will be assessed based on its current market value and condition

• CDcare will assist in finding a buyer

4. Settlement and refund

From the value of the item:

• Your outstanding balance will be deducted

• Applicable charges will be deducted

• Any remaining balance will be refunded to you

Simple rule to follow

If you can’t continue payments:

👉 Return the item early

The earlier you act, the more you protect your money.

Think of it as a reset

Returning your item is not the end, it’s a way to:

• Reduce losses

• Potentially recover a surplus after resale

• Stabilise your finances

And when you’re ready, you can always come back and continue your journey with CDcare.

Returning, reclaiming and resale

The 30-calendar-day holding period starts from the recorded date of return or retrieval.

Returning the item stops new failure-to-return fees. Previously accrued fees, applicable costs and any outstanding balance remain subject to settlement.

During the 30-day holding period, you can usually resume payments and arrange to reclaim your item. In some cases, CDcare may require full payment of the outstanding balance and applicable charges before releasing the item. Contact us to confirm the requirements for your account.

If the item is not reclaimed during the holding period, CDcare will send a separate resale-offer notice with the offer, deductions and a response deadline of at least 24 hours. The response deadline does not itself complete the transaction. Settlement is confirmed after it has been recorded.

A refund is only available if the resale proceeds exceed the outstanding balance and applicable charges. Accrued failure-to-return fees, retrieval costs, other applicable charges, or a lower resale value because of damage, misuse or the item’s condition may leave no refund. You may still owe a remaining balance after resale; CDcare will provide a settlement breakdown.