What happens if you can’t pay CDcare? With CDcare, there’s always a Way Out — Even If You Can’t Pay CDcare

At CDcare, we believe access should never turn into pressure.

Life happens. Income can change. Unexpected expenses come up. And when that happens, customers should not feel trapped or pushed into situations they cannot manage.

That is why CDcare is designed differently, not just in how you buy, but in how you exit when things don’t go as planned.

Built for Flexibility From the Start

At CDcare, flexibility is built into the system from the very beginning.

Customers are encouraged to choose installment plans that work comfortably for their financial situation, whether weekly or monthly. Depending on the product category, plans range from 2 to 12 months or 4 to 48 weeks, allowing customers to spread payments in a way that fits their income cycle.

The goal is simple: choose a plan you can comfortably manage.

No Interest and No Hidden Pressure

CDcare does not charge interest at any point.

Completing your agreed payments avoids failure-to-return fees. Returning the item stops new failure-to-return fees; previously accrued fees and applicable retrieval or resale costs remain subject to settlement.

In cases where additional costs arise, they are not interest charges but operational fees tied to specific situations, such as when an item is not returned within the expected timeframe or when a physical retrieval is necessary.

What Happens If You Miss a Payment

Missing a payment is not treated as a crisis.

Instead, CDcare follows a structured process:

• Reminders are sent before your due date

• A grace period is provided after your due date

• Communication continues to guide you on your options

Customers on monthly plans have up to 7 days of grace , while customers on weekly plans have up to 3 days of grace .

During this time, there is no immediate escalation, just reminders and support.

If You Can’t Pay, You Can Return, Not Borrow More

If you’re unable to continue payments, CDcare does not push you to “find money.”

Instead, you can return the item and discuss payment resumption or settlement. Returning the item does not itself cancel an outstanding balance.

Customers are encouraged to return items as early as possible once they know they may be unable to continue making payments. This helps avoid additional operational charges such as Failure-to-Return or Retrieval Fees.

Recovery Doesn’t Happen Overnight

CDcare does not move straight from a missed payment to recovery.

Before any escalation:

• Multiple contact attempts are made

• Customers are reminded across different channels

• Time is given to resolve the situation

Even after the grace period, customers typically have extended time (up to around 30 days) to either:

• make payment

• or return the item

A physical visit to retrieve only happens as a last resort .

Why CDcare Focuses on Durable Assets

CDcare is intentionally designed around durable, non-consumable assets . Items that retain value over time. We do not sell consumables or items that quickly lose value.

This ensures that even when a customer cannot continue payments, there is still a fair and practical way to recover value. This means we sell valuables that have an ideal resale value,

Why This Step Exists

CDcare carries the cost of items over time as part of its installment model.

To keep the system fair and sustainable:

• Customers are given flexibility

• But accounts must be resolved or items returned in line with the agreed terms

This balance allows CDcare to continue serving customers while still providing support when situations change.

Resale and Your Remaining Balance

If a customer returns an item but is still unable to continue payments after the 30-day holding period from the recorded retrieval date, CDcare facilitates a third-party resale of that item.

For example, if the:

• Item price: ₦1,000,000

• Amount paid: ₦500,000

• Item resold for: ₦800,000

From this:

• ₦500,000 is deducted (outstanding balance)

• The potential refund is ₦300,000 before applicable fees and costs

This example assumes a buyer offers ₦800,000; that price is not guaranteed. Applicable deductions or a lower resale value may leave no refund, and a remaining balance may still be payable.

You Are Part of the Process

In all of these, you are not blindsided or excluded. Every step will be communicated to you, also:

• You see the offer

• You can accept it

• You can bring a better buyer

• You can contact CDcare to confirm the payment requirements for reclaiming the item

The process is transparent.

Why Timing Matters

To keep things fair:

• Items are expected to be returned when payments cannot continue

• Delays may lead to operational fees

• The charges are tied to logistics, not interest

Summary of the CDcare Process

At each stage:

• Customers are given time

• Options are clearly communicated

• Escalation is gradual and predictable

CDcare maintains strict internal standards:

• No third-party disclosure of financial information

• All interactions are handled professionally

No sudden escalation or unpleasant surprises.

Our Commitment Stands

At CDcare, we are committed to:

• fairness

• transparency

• flexibility

• support

Because access should never become a burden.

Returning, reclaiming and resale

The 30-calendar-day holding period starts from the recorded date of return or retrieval.

Returning the item stops new failure-to-return fees. Previously accrued fees, applicable costs and any outstanding balance remain subject to settlement.

During the 30-day holding period, you can usually resume payments and arrange to reclaim your item. In some cases, CDcare may require full payment of the outstanding balance and applicable charges before releasing the item. Contact us to confirm the requirements for your account.

If the item is not reclaimed during the holding period, CDcare will send a separate resale-offer notice with the offer, deductions and a response deadline of at least 24 hours. The response deadline does not itself complete the transaction. Settlement is confirmed after it has been recorded.

A refund is only available if the resale proceeds exceed the outstanding balance and applicable charges. Accrued failure-to-return fees, retrieval costs, other applicable charges, or a lower resale value because of damage, misuse or the item’s condition may leave no refund. You may still owe a remaining balance after resale; CDcare will provide a settlement breakdown.